Chargeback Policy
Chargeback Policy
1. Definitions The definitions used in this Chargeback Policy are the same as those in our Terms and Conditions.
2. Purpose This policy, referred to as the “Chargeback Policy”, is designed to govern the behaviours of Members when initiating chargebacks. The activities that Blacksheep undertakes has a common risk of chargebacks where customers have been known to defraud peer-to-peer sellers of cryptocurrencies.
3. Chargeback Initiation Any chargeback initiated by a Member against Blacksheep will be declined by Blacksheep and these terms will be cited as specific evidence showing the terms agreed upon.
4. Financial Institution Processing If a financial institution processes the chargeback regardless of these terms, the Member agrees to pay those funds back to Blacksheep within 5 business days. If those funds are not paid to Blacksheep within 5 business days, Blacksheep will commence legal proceedings in Australia. The Member agrees to pay the lower of $5,000 AUD or actual legal costs incurred in bringing legal proceedings, which are Blacksheep’s reasonable legal costs and internal costs to enforce its rights under this agreement. This amount is payable regardless of success in a court or tribunal, or a settlement offer being accepted, subject to Blacksheep’s sole discretion.
5. Legal Fee Agreement The Member agrees that $5,000 AUD is a fair and reasonable fee for enforcing Blacksheep’s legal rights and it is not a penalty.
6. Account Suspension If a Member requests a chargeback, their account will be automatically suspended and no further activity can occur until that matter is resolved. The Member also consents for their details to be shared publicly on Blacksheep’s websites, social media channels or other mediums to convey that the Member has initiated a chargeback.
7. Liability The Member agrees that Blacksheep is not liable or complicit in any fraudulent transactions regarding unauthorised access to their personal bank accounts or cryptocurrency accounts, including exchange accounts and non-custodial wallets. If Members are scammed or defrauded by a third party, those funds are not recoverable from Blacksheep and any chargeback request or legal proceedings brought will be considered fraudulent against Blacksheep and in breach of these terms.
8. Cooperation Blacksheep may cooperate with customers to recover funds from third parties if it chooses to assist, in its sole discretion. Blacksheep will comply with law enforcement as required by law.
9. Jurisdiction In the event of any dispute arising out of or in relation to the Website or the Chargeback Policy, you agree that the exclusive venue for resolving any dispute shall be in the courts of Queensland, Australia.
1. Definitions The definitions used in this Chargeback Policy are the same as those in our Terms and Conditions.
2. Purpose This policy, referred to as the “Chargeback Policy”, is designed to govern the behaviours of Members when initiating chargebacks. The activities that Blacksheep undertakes has a common risk of chargebacks where customers have been known to defraud peer-to-peer sellers of cryptocurrencies.
3. Chargeback Initiation Any chargeback initiated by a Member against Blacksheep will be declined by Blacksheep and these terms will be cited as specific evidence showing the terms agreed upon.
4. Financial Institution Processing If a financial institution processes the chargeback regardless of these terms, the Member agrees to pay those funds back to Blacksheep within 5 business days. If those funds are not paid to Blacksheep within 5 business days, Blacksheep will commence legal proceedings in Australia. The Member agrees to pay the lower of $5,000 AUD or actual legal costs incurred in bringing legal proceedings, which are Blacksheep’s reasonable legal costs and internal costs to enforce its rights under this agreement. This amount is payable regardless of success in a court or tribunal, or a settlement offer being accepted, subject to Blacksheep’s sole discretion.
5. Legal Fee Agreement The Member agrees that $5,000 AUD is a fair and reasonable fee for enforcing Blacksheep’s legal rights and it is not a penalty.
6. Account Suspension If a Member requests a chargeback, their account will be automatically suspended and no further activity can occur until that matter is resolved. The Member also consents for their details to be shared publicly on Blacksheep’s websites, social media channels or other mediums to convey that the Member has initiated a chargeback.
7. Liability The Member agrees that Blacksheep is not liable or complicit in any fraudulent transactions regarding unauthorised access to their personal bank accounts or cryptocurrency accounts, including exchange accounts and non-custodial wallets. If Members are scammed or defrauded by a third party, those funds are not recoverable from Blacksheep and any chargeback request or legal proceedings brought will be considered fraudulent against Blacksheep and in breach of these terms.
8. Cooperation Blacksheep may cooperate with customers to recover funds from third parties if it chooses to assist, in its sole discretion. Blacksheep will comply with law enforcement as required by law.
9. Jurisdiction In the event of any dispute arising out of or in relation to the Website or the Chargeback Policy, you agree that the exclusive venue for resolving any dispute shall be in the courts of Queensland, Australia.
